Privacy Policy - Boost Business AI Voice Assistant Service

Effective Date: 07/14/2025
Last Updated: 07/14/2025

1. Introduction

Boost Business AI ("we," "us," "our," or "Company") is committed to protecting your privacy and being transparent about how we collect, use, and share your personal information. This Privacy Policy describes our practices regarding the personal information we collect through our voice AI assistant services (the "Service").

Our Business Information:

• Company Name: Boost Business AI

• Address: 31246 Old Trail Cir, Murrieta, CA, 92563

• Email: info@boostbusiness.ai

• Phone: +1 7714446444

2. Information We Collect

Voice Data and Audio Recordings

We collect voice recordings and audio data when you use our Service. Voice data is considered biometric personal information under California law as it can identify individuals and reveal personal characteristics including gender, age, accent, emotional state, and potential health information.

Types of voice data we collect:

• Voice recordings during active sessions

• Voice patterns and characteristics for service optimization

• Speech-to-text transcriptions

• Usage analytics related to voice interactions

Personal Information

• Account Information: Name, email address, phone number, billing address

• Payment Information: Credit/debit card details, billing information

• Usage Data: Service usage patterns, session duration, feature usage

• Technical Data: IP address, device information, browser type, operating system

• Customer Support Data: Communications with our support team

Automatically Collected Information

• Log data and analytics

• Device identifiers

• Location data (if location services are enabled)

• Cookies and similar tracking technologies

3. How We Use Your Information

Under California law (CCPA as amended by CPRA), we process personal information for specific business purposes and with appropriate legal bases.

Primary Uses:

• Service Delivery: Providing voice AI assistant functionality

• Account Management: Creating and managing your account

• Payment Processing: Processing subscription payments

• Customer Support: Responding to inquiries and providing support

• Service Improvement: Analyzing usage to improve our Service

• Legal Compliance: Meeting legal obligations and protecting rights

Voice Data Specific Uses:

• Converting speech to text for assistant functionality

• Improving voice recognition accuracy (aggregated and de-identified data only)

• Detecting fraud and security threats

• Quality assurance for customer service

We do NOT use voice data for:

• Creating permanent voice prints for identification purposes

• Targeted advertising based on voice characteristics

• Sharing with third parties for their marketing purposes

4. Legal Basis for Processing (CCPA/CPRA Compliance)

Under the California Consumer Privacy Act (CCPA) as amended, we process personal information for the following business purposes:

• Contract Performance: To provide the services you've subscribed to

• Legitimate Business Interests: Service improvement, fraud prevention, security

• Legal Compliance: Meeting regulatory requirements

• Consent: Where you have provided explicit consent

5. Information Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who assist with:

• Cloud hosting and data storage

• Payment processing

• Customer support platforms

• Analytics services (with anonymized data only)

Legal Requirements: We may disclose information when required by law, court order, or to protect rights and safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do NOT:

• Sell your personal information to third parties

• Share voice recordings with third parties except as described above

• Use your data for advertising by third parties

• Share sensitive personal information without explicit consent

6. Your California Privacy Rights (CCPA/CPRA)

As a California resident, you have the following rights regarding your personal information:

Right to Know (Access)

• Request information about personal data we've collected about you

• Request details about how we use and share your information

• Request a copy of your personal information

Right to Delete

• Request deletion of your personal information

• We will delete your information unless retention is necessary for legal compliance

Right to Correct

• Request correction of inaccurate personal information we maintain about you

Right to Opt-Out

• Opt-out of the sale or sharing of personal information (we don't sell data)

• Opt-out of targeted advertising (we don't engage in this practice)

Right to Limit Sensitive Personal Information

You have the right to limit our use of sensitive personal information, including voice data.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To Exercise Your Rights:

• Email: [info@boostbusinessai.com]

• Phone: +1 7714446444

We will respond to your request within 45 days (may be extended by 45 days if necessary).

7. Data Security and Protection

We implement comprehensive security measures to protect your personal information, particularly sensitive voice data:

Technical Safeguards:

• Encryption of data in transit and at rest

• Secure cloud infrastructure with access controls

• Regular security audits and penetration testing

• Multi-factor authentication for internal access

Operational Safeguards:

• Employee training on data protection

• Strict access controls on a need-to-know basis

• Data minimization practices

• Regular backup and disaster recovery procedures

Voice Data Specific Protections:

• Voice recordings are encrypted using AES-256 encryption

• Access to voice data is logged and monitored

• Automatic deletion of voice recordings after 30 days unless saved by user

• No permanent voice print creation for identification

8. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy:

• Account Information: Retained while account is active plus 90 days after deletion

• Voice Recordings: Deleted after 30 days unless explicitly saved by user

• Usage Analytics: Retained for 2 years in aggregated, de-identified form

• Payment Information: Retained per payment processor requirements and legal obligations

• Support Communications: Retained for 3 years for quality assurance

9. Automated Decision-Making and AI Processing

We use automated decision-making technology (ADMT) in our Service. You have rights regarding automated decisions that significantly affect you:

Automated Processing We Use:

• Voice recognition and speech-to-text conversion

• Natural language processing for assistant responses

• Fraud detection algorithms

• Service optimization algorithms

Your Rights:

• Right to know when automated decision-making affects you

• Right to request human review of automated decisions

• Right to opt-out of certain automated processing

10. International Data Transfers

If we transfer your data outside of California or the United States, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses

• Adequacy decisions where available

• Your explicit consent where required

11. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will promptly delete such information.

For users between 13-18, we require parental consent where legally required.

12. Third-Party Services and Integrations

Our Service may integrate with third-party applications and services. This Privacy Policy does not cover the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you use in connection with our Service.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Email notification to your registered email address

• Prominent notice on our website

• In-app notification

Continued use of our Service after changes become effective constitutes acceptance of the updated policy.

14. State-Specific Privacy Rights

California Residents

This section supplements the information in this Privacy Policy for California residents covered by the CCPA.

Other State Privacy Laws

If you reside in Colorado, Connecticut, Utah, Virginia, or other states with comprehensive privacy laws, you may have additional rights. Please contact us for more information.

15. Contact Information

Privacy Officer: Anton Gulin
Email: info@boostbusinessai.com
Phone: +1 7714446444
Address: 31246 Old Trail Cir, Murrieta, CA, 92563

For General Inquiries: Email: info@boostbusinessai.com
Phone: +1 7714446444

16. Definitions

• Personal Information: Information that identifies, relates to, or could reasonably be linked with you or your household

• Sensitive Personal Information: Includes voice recordings, biometric data, precise geolocation, and other categories defined by California law

• Voice Data: Audio recordings, voice patterns, and derived information from voice interactions

• Service: Our voice AI assistant platform and related services

Note: This Privacy Policy is designed to comply with California privacy laws as of 2025. We recommend consulting with legal counsel to ensure full compliance with all applicable laws and regulations specific to your business operations.